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Cisco Cisco Agent Desktop 10.0 Installation Guide

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Upgrading from CAD 10.0(1b) to CAD 10.0(2)
October 16, 2015
129
Upgrading from CAD 10.0(1b) to CAD 10.0(2)
To upgrade CAD 10.0(1b) to CAD 10.0(2), follow these steps:
1. Back up your CAD data (see 
2. Run an over-the-top upgrade to CAD 10.0(2) (see 
).
3. If desired, upgrade the server operating systems from Windows Server 2008 
R2 to Windows Server 2012 R2. Both operating systems are supported with 
CAD 10.0(2). Consult your Windows Server documentation for information on 
how to perform this upgrade.
4. Upgrade SQL Server 2008 to SQL Server 2014. Consult your SQL Server 
documentation for information on how to perform this upgrade.
5. Restore your CAD data (
).