Cisco Cisco Agent Desktop 10.0 Installation Guide
Cisco CAD Installation Guide
130
October 16, 2015
Backup and Restore
This section describes how to back up and restore CAD configuration settings and
recordings using the CAD backup and restore utilities. For the most up-to-date
information on Back and Restore procedures and utilities, see the Release Notes.
recordings using the CAD backup and restore utilities. For the most up-to-date
information on Back and Restore procedures and utilities, see the Release Notes.
NOTE: Save each type of backup file to a different folder. Keeping the
backup files separated prevents the backup and restore tools from
reading from or writing to the wrong type of file.
backup files separated prevents the backup and restore tools from
reading from or writing to the wrong type of file.
NOTE: You must use the utilities that were provided with the version
of CAD you are backing up and with the version of CAD to which you
are restoring the data. For example, if you are upgrading from CAD 7.5
to CAD 10.0, you must use the CAD 7.5 utilities to back up data, and
the CAD 10.0 utilities to restore data.
of CAD you are backing up and with the version of CAD to which you
are restoring the data. For example, if you are upgrading from CAD 7.5
to CAD 10.0, you must use the CAD 7.5 utilities to back up data, and
the CAD 10.0 utilities to restore data.
Backup File Location
The Backup and Restore tools enable you to save backup files to either network or
local drives. However, due to file permission issues, the CAD Configuration Setup
utility cannot restore files if the backups are located on a network drive.
local drives. However, due to file permission issues, the CAD Configuration Setup
utility cannot restore files if the backups are located on a network drive.
For this reason it is recommended that you save backup files to a local drive, and then
copy those backups to a secure location elsewhere if desired.
copy those backups to a secure location elsewhere if desired.
Backing Up CAD Data
Backups are recommended to protect your CAD 10.0 configuration settings and
recordings. Use the following procedures for backing up your system. Best practice is
to perform backups during down times when all agents are logged out.
recordings. Use the following procedures for backing up your system. Best practice is
to perform backups during down times when all agents are logged out.
In a High Availability system, run the CDBRTool utility on both Side A and Side B to
back up audio recordings that are saved on both sides. However, run the BackupDB
tool only on one side, not on both sides.
back up audio recordings that are saved on both sides. However, run the BackupDB
tool only on one side, not on both sides.
To back up CAD data:
1. On the server hosting the CAD base services, run CDBRTool to back up the
configuration data and/or recordings (see
).
2. On the server hosting the Recording and Statistics service, run the BackupDB
utility to back up recording metadata (see
).
NOTE: To prevent potential file permission issues upon restore, save
Recording and Statistics service database backup files to a local
drive. If desired, copy the backup files to a secure location elsewhere.
Recording and Statistics service database backup files to a local
drive. If desired, copy the backup files to a secure location elsewhere.