Cisco Cisco Agent Desktop 10.0 User Guide
The Agent Desktop Interface
Accessibility
Agent Desktop has several features that improve accessibility for low-vision and vision-impaired users.
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Use of Windows settings for screen resolution, color/contrast, and font settings
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Scrolling or non-scrolling team messages
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Shortcut keys and tool tips that are compatible with screen readers
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Toolbar buttons available in small (16 × 16) and large (32 × 32) sizes
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Audible tones that sound when a non-agent-initiated dialog appears (for example, new chat windows
and notification about the supervisor barging in, intercepting, recording, or monitoring a call)
and notification about the supervisor barging in, intercepting, recording, or monitoring a call)
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Navigation through each pane, browser, and all the elements of the main window using the Tab key
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The space bar can act as the Enter key for dialog boxes in focus (for example, in the Dial Pad window
you can press the space bar to select the focused number and Enter to make the call)
you can press the space bar to select the focused number and Enter to make the call)
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Support for Job Access With Speech (JAWS) 11 screen reader software
For information about configuring accessibility options, see
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