Cisco Cisco Agent Desktop 10.0 User Guide
Cisco Unified Outbound Dialer
Icon
Name/Shortcut/Description
DPrev
Pred
Prev
Prog
Cancel Reservation (Alt+Shift+D)
The system releases you from the calling
campaign and places you in the Not
Ready state. To resume participating in
the calling campaign, you must change
your state to Ready.
campaign and places you in the Not
Ready state. To resume participating in
the calling campaign, you must change
your state to Ready.
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Key: DPrev = Direct Preview; Pred = Predictive; Prev = Preview; Prog = Progressive
Information about Outbound Dialer calls is displayed in the Enterprise Data pane. Unified Outbound Dialer
data field names are prefixed with “BA” (Blended Agent).
data field names are prefixed with “BA” (Blended Agent).
Note: If a call is part of a Preview dialing mode campaign, the first letter in the BAStatus field
entry is a “P”. If a call is part of a Direct Preview dialing mode campaign, the first letter in the
BAStatus field entry is a “D”. If a call is part of a Progressive or Predictive dialing mode campaign,
no Unified Outbound Dialer enterprise data (fields prefixed with “BA”) is available until you are
connected to the customer.
entry is a “P”. If a call is part of a Direct Preview dialing mode campaign, the first letter in the
BAStatus field entry is a “D”. If a call is part of a Progressive or Predictive dialing mode campaign,
no Unified Outbound Dialer enterprise data (fields prefixed with “BA”) is available until you are
connected to the customer.
Reclassifying a Contact
A contact can be classified as either Voice or one of the other options (Answering Machine, Fax/Modem,
or Invalid).
or Invalid).
The first time you click Reclassify, the Voice option on the drop-down menu is disabled, because the
contact is classified as Voice by default. All other options are enabled.
contact is classified as Voice by default. All other options are enabled.
The next time you Reclassify, the Voice option is now enabled, and all other options are disabled.
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