Cisco Cisco Agent Desktop 9.0 User Guide
Synchronizing Directory Services
August 18, 2015
169
Synchronizing Directory Services
The Directory Services database should be synchronized with the master Unified ICM
agent database. The databases are synced automatically whenever the master
Unified ICM database changes. However, you can manually sync them with the
Synchronize Directory Services command.
agent database. The databases are synced automatically whenever the master
Unified ICM database changes. However, you can manually sync them with the
Synchronize Directory Services command.
NOTE: You can also synchronize Directory Services manually from
Work Flow Administrator. See
Work Flow Administrator. See
for more information.
NOTE: In order for synchronization to be successful, teams that
agents belong to must have an assigned primary supervisor
configured in Unified ICM. If this is not done, the synchronization will
fail.
agents belong to must have an assigned primary supervisor
configured in Unified ICM. If this is not done, the synchronization will
fail.
To synchronize the databases manually:
1. Choose Services Configuration > Synchronize Directory Services. The
Synchronize Directory Services page appears (
Figure 83.
Synchronize Directory Services page
.
2. Click Synchronize. The databases are synchronized, and you will see the
message, “Transaction successful” when the process is complete.