Cisco Cisco Agent Desktop 9.0 Troubleshooting Guide
Cisco CAD Troubleshooting Guide
14
March 13, 2015
Application Behavior under Microsoft
Windows Power Options
Windows Power Options
Power Options in Microsoft Windows is a collection of settings that manages the
power usage by your computer. You can access and configure power options in
Microsoft Windows Control Panel.
power usage by your computer. You can access and configure power options in
Microsoft Windows Control Panel.
describes the application behavior under the following power options in
Microsoft Windows.
Table 1.
Behavior under Microsoft Windows Power Options
Application
When system is in the standby
mode
mode
When either monitor or hard
disk is turned off
disk is turned off
Agent
Desktop
Desktop
• Agent Desktop is
disconnected from the CAD
server
server
• Unified ICM logs out the
agent
• Agent is not displayed on
Supervisor Desktop
• Agent Desktop neither
displays phone activity nor
provides call control
provides call control
• When the agent restores
the system, Agent Desktop
attempts auto-recovery
attempts auto-recovery
• When Agent Desktop is
recovered, agent logs in and
is automatically moved to
the Not Ready state
is automatically moved to
the Not Ready state
• Agent Desktop remains
connected with the CAD
server
server
• Agent is displayed on
Supervisor Desktop
• Agent can answer both ACD
and non-ACD calls