Cisco Cisco TelePresence Video Communication Server Expressway Information Guide
Massimiliano Tesser
CIO
Came Group
CIO
Came Group
Customer Case Study
Results
Now, when installers have a problem, they just put a video call in to a Came Group
local office. They can use any mobile device, from a smartphone to a laptop. Often
the advisor can sort things out first time. If not, they can put the video call through
to a head office expert. The end result is improved relationships, reputation, and
customer retention.
local office. They can use any mobile device, from a smartphone to a laptop. Often
the advisor can sort things out first time. If not, they can put the video call through
to a head office expert. The end result is improved relationships, reputation, and
customer retention.
“Problems are solved faster, so installers can complete more work,” says Massimiliano
Tesser, CIO. “Our clients are happier. So they’re more likely to buy from us again.”
Tesser, CIO. “Our clients are happier. So they’re more likely to buy from us again.”
And staff can provide advice without having to travel. So the company saves money.
CMR Hybrid does away with the need for installers to travel to events, saving cash
and time. Came Group managers are also more productive. The chief executive, for
instance, has been known to attend board meetings via video while on his way to
visit customers.
CMR Hybrid does away with the need for installers to travel to events, saving cash
and time. Came Group managers are also more productive. The chief executive, for
instance, has been known to attend board meetings via video while on his way to
visit customers.
“From a marketing perspective, using these tools means Came Group is seen as a
modern company,” says Tesser. “That adds value to the brand, even though we’ve
more than 40 years of history.” To get even more value out of its technology, Came
Group is now looking to upgrade its switching and bring in Cisco Meraki® cloud-
managed Wi-Fi.
modern company,” says Tesser. “That adds value to the brand, even though we’ve
more than 40 years of history.” To get even more value out of its technology, Came
Group is now looking to upgrade its switching and bring in Cisco Meraki® cloud-
managed Wi-Fi.
For More Information
To learn more about the Cisco solutions in this case study, go to:
Product List
Collaboration
• Cisco WebEx
• Cisco Collaboration Meeting Rooms Hybrid
• Cisco TelePresence Video Communication Server Expressway
• Cisco TelePresence Server
• Cisco TelePresence Management Suite
• Cisco Unified Communications Manager
• Cisco Unified Presence Server
• Cisco Jabber® for Windows
• Cisco Jabber Guest
© 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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