Cisco Cisco TelePresence Video Communication Server Expressway Maintenance Manual
171
D14049.08
November 2010
November 2010
Grey Headline (continued)
CISCO TELEPRESENCE
VIDEO COMMUNICATION SERVER
ADMINISTRATOR GUIDE
Incident reporting
Viewing a list of all incidents
To view a list of all incidents that have occurred since the
system was last upgraded:
system was last upgraded:
•
Maintenance > Incident reporting > View.
You will be taken to the Incident view page.
You will be taken to the Incident view page.
Time
The date and time at which the incident occurred.
Version
The VCS software version running at the time the incident
occurred.
occurred.
Build
The build number of the VCS software version running at the
time the incident occurred.
time the incident occurred.
State
The current state of the incident.
Pending: the incident has been saved locally but not sent.
Sent: details of the incident have been sent to the URL specified
in the Incident reporting configuration page.
Pending: the incident has been saved locally but not sent.
Sent: details of the incident have been sent to the URL specified
in the Incident reporting configuration page.
Related tasks
To enable and disable automatic incident reporting, and
configure the URL to which the reports are sent, click the
Reconfigure incident reporting link. This takes you to the
Incident reporting configuration page.
configure the URL to which the reports are sent, click the
Reconfigure incident reporting link. This takes you to the
Incident reporting configuration page.
Viewing details of a particular incident
To view the information contained in the report for a particular
incident report, click on the report's Time. You are taken to
the Incident detail page. From here you can view the report on
screen, or download it as an XML file for forwarding manually to
Cisco customer support.
incident report, click on the report's Time. You are taken to
the Incident detail page. From here you can view the report on
screen, or download it as an XML file for forwarding manually to
Cisco customer support.
Viewing incident reports
!
Please read the section
on the previous page before you decide
whether to enable automatic incident reporting.
To configure the VCS to send incident reports automatically to
Cisco customer support:
Cisco customer support:
•
Maintenance > Incident Reporting > Configuration.
You will be taken to the Incident Reporting Configuration
page.
You will be taken to the Incident Reporting Configuration
page.
The options are:
Incident reports sending mode
Determines whether the VCS will automatically send details of
application failures to a specified web service.
On: reports will be automatically sent to the URL specified
below.
Off: incidents will not be sent to any URL but they will still be
saved locally and can be viewed from the Incident View page.
application failures to a specified web service.
On: reports will be automatically sent to the URL specified
below.
Off: incidents will not be sent to any URL but they will still be
saved locally and can be viewed from the Incident View page.
Incident reports URL
If Incident reports sending mode is On, this is the URL of the
web service to which any error reports will be sent.
web service to which any error reports will be sent.
Related tasks
To view a list of all existing incidents, click on the View incidents
link. This will take you to the Incident View page.
link. This will take you to the Incident View page.
Sending incident reports automatically
Sending incident reports manually
!
Please read the section
on the previous page before you decide
whether to send an incident report manually to Cisco.
To send an incident report manually to Cisco customer support:
1. Maintenance > Incident reporting > View.
1. Maintenance > Incident reporting > View.
You will be taken to the Incident view page.
2. Click on the incident you wish to send.
You will be taken to the Incident detail page.
3. Scroll down to the bottom of the page and click Download
incident report.
You will be given the option to save the file.
You will be given the option to save the file.
4. Save the file in a location from which it can be forwarded to
Cisco customer support.
Removing sensitive information from the report
The details in the downloaded XML file are Base64-encoded, so
you will not be able to meaningfully view or edit the information
in the file accessed using the Download incident report button.
If you wish to edit the report before sending it to Cisco (for
example, if you wish to remove any potentially sensitive
information) you must copy and paste the information from the
Incident detail page into a text file, and edit the information in
the file before sending it to Cisco.
you will not be able to meaningfully view or edit the information
in the file accessed using the Download incident report button.
If you wish to edit the report before sending it to Cisco (for
example, if you wish to remove any potentially sensitive
information) you must copy and paste the information from the
Incident detail page into a text file, and edit the information in
the file before sending it to Cisco.