Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide
Setting Up, Viewing, and Collecting Cisco IPCC
Express Traces
Express Traces
Document ID: 45344
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Set Up and Collect Traces for 2.x Environments
Enable Trace
Set Up and Collect Traces for 3.x Environments
Enable Trace
Related Information
Prerequisites
Requirements
Components Used
Conventions
Set Up and Collect Traces for 2.x Environments
Enable Trace
Set Up and Collect Traces for 3.x Environments
Enable Trace
Related Information
Introduction
The Cisco IPCC Express Edition is a product suite platform that covers:
IP Interactive Voice Response (IP−IVR)
•
IP Integrated Contact Distribution (IP ICD)
•
IP Queue Manager (IP−QM)
•
IP AutoAttendant
•
Extended Services
•
It is also known as Customer Response Solutions (CRS) and Customer Response Applications (CRA).
This document explains how to enable and collect traces for IPCC Express in preparation for troubleshooting
problems with assistance from the Cisco Technical Assistance Center (TAC).
problems with assistance from the Cisco Technical Assistance Center (TAC).
Refer to AVVID TAC Cases: Collecting Troubleshooting Information for additional information on which
trace levels to enable to troubleshoot a particular problem.
trace levels to enable to troubleshoot a particular problem.
Prerequisites
Requirements
Cisco recommends that you have knowledge of this topic:
Microsoft Windows 2000 Administration
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco IPCC Express Version 3.x
•
Cisco Extended Services 2.x and 3.x
•
Cisco Customer Response Application 2.x
•