Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide
IP IVR Fails to Route Calls from the ICM − Script
Name Issue
Name Issue
Document ID: 50114
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background Information
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Background Information
Problem
Solution
Related Information
Introduction
The document describes one reason why the IP Interactive Voice Response (IVR) fails to route the call from
the Cisco Intelligent Contact Management (ICM) to the Cisco Customer Response Solutions (CRS) in a Cisco
IP Contact Center (IPCC) environment.
the Cisco Intelligent Contact Management (ICM) to the Cisco Customer Response Solutions (CRS) in a Cisco
IP Contact Center (IPCC) environment.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco ICM
•
Cisco CallManager
•
Cisco CRS
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco ICM version 4.6.2 and 5.x
•
Cisco CallManager version 3.x
•
Cisco CRS
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.