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Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Information Guide

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IPCC Express IP/IVR FAQ
Document ID: 47924
Contents
Introduction
 Cisco IPCC Express Edition IP/IVR Requirements FAQ
 Cisco IPCC Express Edition IP/IVR Configuration FAQ
 Cisco IPCC Express Edition IP/IVR Troubleshooting FAQ
 Related Information
Introduction
This document addresses some of most common frequently asked questions (FAQ) about IP Contact Center
(IPCC) Express.
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Cisco IPCC Express Edition IP/IVR Requirements FAQ
Q. Which versions of Cisco IPCC Express Edition work with Cisco
CallManager?
A. Refer to the CallManager Compatibility Matrix to learn which versions of IPCC Express
work with CallManager.
Q. What is the initial password for the Supervisor Desktop?
A. The initial password is the same as the username for the first login.
Q. How do I map a drive for the Agent Desktop?
A. The mapping of a drive depends on the network environment. Check with your network
administrator for details.
Q. What is the Maximum Number of Contact Service Queues (CSQs)?
A. The maximum number of CSQs is hardware platform dependent and is not configurable.
For Cisco MCS−7845H−2.4−CC1 (dual CPU that uses Windows 2000 Advanced Server
Operating System), the number is 75. For all other platforms, the maximum number is 25.
Q. What versions of Extended Services works with Cisco CallManager?
A. Refer to the Cisco CallManager Compatibility Matrix to find information about what
versions of Extended Services work with CallManager.