Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide
IP IVR Load Balance − Translation Route to VRU
Node
Node
Document ID: 63333
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background
Example
Topology
Script − Data Flow
Selection Criteria
Related Information
Prerequisites
Requirements
Components Used
Conventions
Background
Example
Topology
Script − Data Flow
Selection Criteria
Related Information
Introduction
This document describes load balance between two IP Interactive Voice Response (IVR) units. It centers on
the even distribution of calls that arrive between two IP IVRs so no single IP IVR is overwhelmed through the
the even distribution of calls that arrive between two IP IVRs so no single IP IVR is overwhelmed through the
Translation Route to VRU
(voice response unit) node in a Cisco IP Contact Center (IPCC)
Enterprise Edition environment.
Prerequisites
Requirements
Readers of this document should have knowledge of these topics:
Cisco Intelligent Contact Management (ICM)
•
Cisco IP IVR
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco ICM version 4.6.2 and later
•
Cisco Customer Response Solution (CRS) version 3.x and later
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
For more information on document conventions, refer to Cisco Technical Tips Conventions.