Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

1

 (Unified CCX), a member of the Cisco 

Unified Communications family of products, manages customer voice contact 
centers for departments, branches, or small to medium-size companies planning 
to deploy an entry-level or mid-market contact center solution. 

The Cisco Unified CCX Administration Guide provides instructions for using the 
Administration web interface to provision the subsystems of the Unified CCX 
package and to configure Unified CCX applications. 

This guide shows you how to implement the following two systems that integrate 
with the Unified CCX Platform: 

Cisco Unified Contact Center Express (Unified CCX)

Cisco Unified Interactive Voice Response (Unified IP IVR)

This guide also includes a reference section that describes all the menus and menu 
options of the Unified CCX Administration web interface.

This guide will help you to:

Perform initial configuration tasks.

Administer applications such as the Unified CCX Engine, and other 
components of the Cisco Unified Communication family of products.

1.Cisco Customer Response Solutions (Cisco CRS) will be known as Cisco 
Unified Contact Center Express (Unified CCX), effective Unified CCX 7.0.1 and 
later. This name is applicable to all Cisco CRS products, platforms, engines, and 
solutions. For example, CRS Administrator will be known as Unified CCX 
Administrator.