Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

The Subsystems menu of the Unified CCX Administration web interface provides 
access to the subsystems that are licensed for your Unified CCX system. 

The Unified CCX system uses subsystems for communicating with other services. 
Depending on the Unified CCX package you have installed, the Subsystems menu 
may contain some or most of the following menu options:

Telephony: Depending on the installation, you can select one of two options:

Cisco Unified CM Telephony—to enter Unified CM Telephony provider 
information, Computer Telephony Interface (CTI) port group 
information, Unified CM Telephony trigger information, and to 
resynchronize Unified CM Telephony information (see 

Unified CME Telephony—to enter Unified CME Telephony provider 
information, Computer Telephony Interface (CTI) port group 
information, Unified CME Telephony trigger information, and to validate 
CME and Unified CCX data (see 

RmCm—to set up your Unified CCX resources (

).

Outbound—to configure contact centers for automated outbound activities 
(

ICM—to configure the Unified Intelligent Contact Management Enterprise 
(Unified ICME) subsystem to interact with Unified ICME software and to add 
new Voice Response Units (VRU) scripts (see