Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

The Tools menu of the Unified CCX Administration web interface provides 
access to system tools you can use to perform a variety of administrative tasks and 
contains the following menu options:

Alarm Definition—to use the alarm catalog to find information about an 
alarm message name (see 

Plug-ins—to download plug-ins that you can use to enhance the Unified 
CCX Engine (see 

).

Real-Time Reporting—to generate reports that provide detailed information 
about the status of your Unified CCX system (see 

Real-Time Snapshot Config—to configure the Unified CCX database 
connection to a wallboard display (see 

Historical Reporting—to perform Historical Reporting tasks, including 
configuring the database server, synchronizing data, configuring users, 
installing client software, and purging your database (see 

User Management—to assign access levels to administrators and 
supervisors (see 

Troubleshooting Tips—to search the troubleshooting database for 
suggestions on how to solve problems that may arise in the performance of 
your Unified CCX system (see