Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

A TCP/IP utility that allows you to determine the route packets are taking to a particular host. Trace route 
works by increasing the “time to live” value of packets and seeing how far they get, until they reach the 
given destination. 

A program interrupt, usually caused by some exceptional situation in an application. In most cases, after 
such an interrupt, the operating system performs some action, then returns control to the application. 

Signals that respond to incoming contacts at a specified route point by selecting telephony and media 
resources to serve the contact and invoking application scripts to handle it. The Unified CCX system uses 
JTAPI triggers to start responses to telephone calls and HTTP triggers to start responses to HTTP 
requests. In these cases, telephone numbers and Web addresses (associated with the triggers) act as the 
triggers.

Text-to-Speech. A speech synthesis application that creates a spoken sound version of the text in a 
document or database.

A component of TTS that must reside on the Unified CCX server.

A dedicated server that converts text into speech and plays it back to the caller.

A placeholder for data.

Voice Extensible Markup Language. Allows a user to interact with the Internet through 
voice-recognition technology.