Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Unified CCX Administration Guide, Release 8.0(1)
C H A P T E R
13
Configuring Unified CCX Outbound
Preview Dialer
Preview Dialer
The Unified CCX Outbound Preview Dialer (Outbound) feature, available in the
Unified CM version of the Unified CCX product, is bundled along with the
Unified CCX Premium license package. When you upload the Premium license,
the Outbound subsystem will appear in the Subsystems menu.
Unified CM version of the Unified CCX product, is bundled along with the
Unified CCX Premium license package. When you upload the Premium license,
the Outbound subsystem will appear in the Subsystems menu.
Note
You do not need to upload an additional license for Outbound preview
dialer feature. The Outbound feature will be automatically available when
you have a Premium license of Unified CCX.
dialer feature. The Outbound feature will be automatically available when
you have a Premium license of Unified CCX.
With this feature, you can maintain high agent productivity by configuring contact
centers for automated Outbound activities and allow agents who are not busy with
inbound calls to perform Outbound calls.
centers for automated Outbound activities and allow agents who are not busy with
inbound calls to perform Outbound calls.
Note
The Outbound feature is not supported in the following Unified CCX packages:
- Unified CCX Standard version
- Unified CCX Enhanced version
- Unified CME Version of Unified CCX
- Unified IP IVR
The following sections describe how to configure the Outbound feature.
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