Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
14-1
Cisco Unified CCX Administration Guide, Release 8.0(1)
C H A P T E R
14
Reporting on Real-Time Unified CCX
Data
Data
When the Unified CCX system is configured and functioning, you can run reports
to monitor real-time activity using the Unified CCX Administration web
interface.
to monitor real-time activity using the Unified CCX Administration web
interface.
If you have the Cisco Agent Desktop and Cisco Supervisor Desktop, you also can
run real-time reports directly from these applications. Cisco Agent Desktop and
Cisco Supervisor Desktop do not use the same calculations or data display
methods as those that Unified CCX real-time reporting uses. Therefore, a report
run using Unified CCX real-time reporting and a report run using Cisco
Supervisor Desktop may not display the same information for a given statistic. To
avoid confusion, it might help to make one of these tools your standard reporting
tool.
run real-time reports directly from these applications. Cisco Agent Desktop and
Cisco Supervisor Desktop do not use the same calculations or data display
methods as those that Unified CCX real-time reporting uses. Therefore, a report
run using Unified CCX real-time reporting and a report run using Cisco
Supervisor Desktop may not display the same information for a given statistic. To
avoid confusion, it might help to make one of these tools your standard reporting
tool.
You must be logged into the Unified CCX Administration web interface to run
Unified CCX real-time reports.
Unified CCX real-time reports.
Caution
The following sections provide more information about real-time Unified CCX
data.
data.
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