Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Index
IN-10
Cisco Unified CCX Administration Guide, Release 8.0(1)
RmCm subsystem, about
RNA application
about
provisioning
S
scheduling callbacks
Outbound subsystem
script application
about
configuration overview
script management
script repository
scripts
about
deleting
refreshing
renaming
viewing or downloading
scripts, uploading
servers
active and standy
service, definition
Service Control interface
Session Initiation Protocol
see SIP
sessions report
shortest average
handle time
SIP
router integration
SIP-based route point
Skill based CSQ
skills
creating
deleting
modifying name
removing
removing from individual agents
spoken name prompt
standby server
standby service, definition
subscriber
cluster manager
subsystems
by package license
Subsystems menu
Add a New Dialog Control Group
adding HTTP triggers
adding teams
agent-based routing
assigning skills
Cisco Media
CM Telephony
CM Telephony Call Control group
configuration
configuration