Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

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Cisco Unified CCX Administration Guide, Release 8.0(1)
 
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Unified CCX Provisioning Checklist
The following two product deployments are available for the Unified CCX: 
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The Unified CM product supports both single-node and two-node (high 
availability) deployments.
  •
The Unified CME product only supports a single-node deployment. 
The deployment model is transparent to the Unified CCX installer as the 
clustering for Unified CM is performed through the Unified CCX Administration 
using the Unified CCX setup wizard. HA over WAN feature of Unified CCX is 
supported only for Unified CM deployments and not for Unified CME 
deployments.
Note
This guide is applicable for both product deployments and identifies the 
configuration differences between the products where applicable. 
The following topics introduce the Unified CCX subsystem and explain how to 
modify the Unified CM/Unified CME information from Unified CCX. 
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