Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Chapter 4 Provisioning Cisco Unified CCX
Creating, Modifying, and Deleting Resource Groups
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
Provider area.
Step 2
On the Unified CCX Configuration navigation bar, click the Resource Groups
hyperlink.
hyperlink.
The Resource Groups summary web page opens.
Step 3
Click the Add a New Resource Group hyperlink.
The Resource Group Configuration area opens.
Step 4
In the Resource Group Name field, enter a resource group name.
Enter a name that identifies the resource group (for example, “Languages”).
Step 5
Click Add.
The Resource Groups summary page opens, displaying the resource group name
in the Resource Group Name column.
in the Resource Group Name column.
Modifying an Existing Resource Group Name
To modify a resource group name, complete the following steps.
Procedure
Step 1
From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
Provider area.
Step 2
On the Unified CCX Configuration navigation bar, click the Resource Groups
hyperlink.
hyperlink.
The Resource Groups summary web page opens.
Step 3
In the Resource Group Name column, click the resource group that you want to
modify.
modify.
The Resource Group Configuration area page opens.
Step 4
Type the name of the resource group in the Resource Group Name text field.
Step 5
Click Update to apply the modifications.