Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Chapter 6 Configuring Cisco Applications
About CRS Applications
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Configuring the Unified ICME Translation-Routing Application
These applications use the CRS server as a queue point for Unified CCX, so that
Unified ICME can route calls to the CRS server.
Unified ICME can route calls to the CRS server.
Note
The Unified ICME Translation-routing application comes with Unified IP IVR.
You must configure Unified ICME translation-routing applications when the CRS
server is used as a queue point for a Unified CCX solution in which calls are
expected to be routed by the Unified ICME to the CRS server.
server is used as a queue point for a Unified CCX solution in which calls are
expected to be routed by the Unified ICME to the CRS server.
The call attributes will be reported as part of a configured translation-route on the
Unified ICME.
Unified ICME.
Note
Before you can configure a Unified ICME translation-routing application, you
must first upload any VRU scripts that the application will need (see
must first upload any VRU scripts that the application will need (see
).
To configure the Unified ICME translation-routing application, you will need to
perform the following tasks:
perform the following tasks:
1.
Add a Unified ICME translation-routing application.
In addition to configuring general information such as name and ID, you must
specify the script on which the Unified ICME translation-routing application
is based.
specify the script on which the Unified ICME translation-routing application
is based.
2.
Add a JTAPI trigger to the Unified ICME translation-routing application.
The Unified ICME translation-routing application is invoked by a JTAPI
trigger, and does not support HTTP triggers.
trigger, and does not support HTTP triggers.