Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Chapter 7 Managing Prompts, Grammars, Documents, and Custom Files
Managing Prompt Files
7-2
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Managing Prompt Files
Many applications make use of pre-recorded prompts, stored as .wav files, which
are played back to callers in order to provide information and elicit caller
response.
are played back to callers in order to provide information and elicit caller
response.
Several system-level prompt files are loaded during Cisco CRS installation.
However, any file you create needs to be made available to the CRS Engine before
a CRS application can use them. This is done through the CRS cluster’s
Repository datastore, where the prompt, grammar, and document files are created,
stored, and updated.
However, any file you create needs to be made available to the CRS Engine before
a CRS application can use them. This is done through the CRS cluster’s
Repository datastore, where the prompt, grammar, and document files are created,
stored, and updated.
Note
The CRS Server's local disk prompt files are synchronized with the central
repository during Cisco CRS Engine startup and during run-time when the
Repository datastore is modified. For more information about the Repository
datastore, see
repository during Cisco CRS Engine startup and during run-time when the
Repository datastore is modified. For more information about the Repository
datastore, see
To access the Prompt Management page, select Application > Prompt
Management. The Prompt Management web page opens to display the following
fields.
Management. The Prompt Management web page opens to display the following
fields.
Field
Description
Language
Location of the items listed in the Name column.
Folder
Codec
(Display only). The CODEC chosen during installation for this CRS server.
Create Language
Displays a dialog box that lets you create a new language folder.
Rename Language
Displays a dialog box that lets you rename an existing language folder.
Delete Language
Displays a dialog box that lets you delete an existing language folder.
Upload Zip Files
Displays a dialog box that lets you locate and upload a zip file.
Name
Name of the document.
Size
The size of the script file prefixed with
KB
. The file size is converted from
bytes to KB.
Note
This column is usually blank on the root page as the items on this
page are usually folders.
page are usually folders.