Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco Unified IP Interactive Voice Response (IVR) 8.0(1)
  5. Administrator's Guide

Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Download
Page of 448
 
10-11
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
 
Chapter 10      Managing Cisco CRS Historical Reporting
Database Details for Multichannel Reports
Step 4
From the drop-down list in the Purge data older than N months field, keep the 
default (13 months) or specify the required number of months.
If the system determines that purging is necessary, it will purge both databases of 
data that is older than the number of months specified in this field.
Step 5
Click Purge Now.
The databases are purged, and the Purge Now area refreshes.
Database Details for Multichannel Reports
Note
The multichannel reports feature requires a Unified CCX Premium license along 
with a Multichannel license. After loading the Multichannel license in the Cisco 
CRS Administration application, you must restart the Unified EIM/Unified WIM 
services as the license is not detected automatically.
Multichannel reports are specific to Cisco Unified E-Mail Interaction Manager 
(Unified EIM) and Cisco Unified Web Interaction Manager (Unified WIM). These 
products use the MS SQL 2000 database (installed in a mixed mode 
authentication). To generate combined historical reports, Cisco CRS requires 
access details for the Unified EIM/Unified WIM database (host name or IP 
address of the server, database name, database user, and database password).