Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Use the Application Tasks Summary web page to displays statistics that 
summarize the activity of specific applications. 

To access the Application Tasks Summary web page, select Reports > 
Application Tasks Summary from the Application Reporting menu bar.

The table below describes the information provided on the Application Tasks 
Summary web page.

 

Aborted 

Number of aborted contacts since the statistics were last reset. 

This row reports contacts improperly ended by a task associated with the 
application (as when, for example, the system generates an exception or can not 
invoke the application because of some error in the application) and includes the 
associated Java exception code. 

Java exception codes are dynamic, as they can be generated from a variety 
of sources.

Use the + toggle button to access these statistics.

Handled

Number of handled contacts since the statistics were last reset.

This row reports contacts that are explicitly marked “Handled” by the application 
(typically when the application connects the contact to an Unified CCX agent).

Abandoned

Number of abandoned contacts since the statistics were last reset. 

This row reports contacts that end without being marked “Handled” by the 
application.

1.

ACD = Automatic Contact Distribution

Application Name

Names of the applications that are running or have run. 

Running

Currently running applications. 

Completed

Applications that have stopped running. 

Total

Number of times an application was invoked since the statistics were last reset.