Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Chapter 11 Reporting on Real-Time CRS Data
The Application Reporting User Interface
The table below describes the information provided on the Engine Tasks web
page.
page.
The Contacts Menu Option
Use the Contacts web page to view information for all the active contacts for all
servers across clusters.
servers across clusters.
To access the Contacts web page, select Reports > Contacts from the Application
Reporting menu bar.
Reporting menu bar.
The table below describes the information provided on the Contacts web page.
Column Heading
Description
ID
Unique identifier of the engine task.
If the engine task is the main task running the application and the parent ID is
empty, its identifier will match the Application Task Identifier.
empty, its identifier will match the Application Task Identifier.
Parent ID
Unique identifier for the parent of the engine task (if any).
Node ID
Unique identifier for a server in the cluster.
Server IP Address
IP Address identifying the server in the cluster.
Script
Name of the script that is running the task (if running a Cisco CRS script).
Start Time
Time that the task started.
Duration
Length of time the task has been active.
Column Heading
Description
ID
Unique identifier representing a contact.
Type
Type of contact: CallContact, EmailContact, or HttpContact.
Impl ID
Unique identifier provided by the particular type of contact. For example, for a
call contact, this identifier would represent the Unified CM global call ID.
call contact, this identifier would represent the Unified CM global call ID.
Node ID
Unique identifier for a server in the cluster.
Start Time
Time stamp when the contact was created.
Duration
Length of time that the contact has been active.
Handled
If True, the contact has been handled; if False, the contact has not been handled.