Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Chapter 11 Reporting on Real-Time CRS Data
The Application Reporting User Interface
The Data Source Usage Menu Option
Use the Data Source Usage web page to view real-time information on all
configured Data Source Names (DSNs).
configured Data Source Names (DSNs).
To access the Data Source Usage web page, select Reports > Datasource Usage
from the Application Reporting menu bar.
from the Application Reporting menu bar.
The table below describes the information provided on the Data Source Usage
web page.
web page.
The Overall Unified Contact Center Express Stats Menu Option
Use the Overall Unified Contact Center Express Stats web page to view real-time
Unified CCX resource and call information.
Unified CCX resource and call information.
State
Current state of the session.
Note
When marked IDLE, the session is subject to being “garbage collected”
by the system after a specified period of time. In addition, a session is
IN_USE if it still has a contact associated or a child session.
by the system after a specified period of time. In addition, a session is
IN_USE if it still has a contact associated or a child session.
Idle Time
Length of time that the session has been idle.
Column Name
Description
Column Name
Description
Data Source Name
Name of the data source, as configured through the CRS Administration
web interface.
web interface.
Available Connections
Number of connections available.
Busy Connections
Number of busy connections.
Note
Busy + available = Maximum number of connections configured.
Checkouts Granted
Number of times the database connections have been used up since the
statistics were last reset.
statistics were last reset.
Checkouts Denied
Number of times the Database connections have been denied since the
statistics were last reset.
statistics were last reset.