Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Use the JTAPI Provider Configuration web page to enter the location of your 
JTAPI provider, user ID, and password. 

Some Active Directory setups may prevent the Unified CM directory 
administrator from creating new JTAPI providers in a multi-server configuration. 
If this setup applies to you, be sure to delete preexisting JTAPI providers before 
creating new JTAPI providers. For example, if the JTAPI provider prefix is jtapi 
and you have a two-server configuration (node_id1 and node_id2), then you must 
delete both jtapi_<node_id1> and jtapi_<node_id2>. If you do not verify and 
delete preexisting JTAPI providers, the JTAPI subsystem issues an error and will 
not allow you to create JTAPI providers from the Cisco CRS JTAPI Provider 
Configuration web page.

To access this configuration area, click the JTAPI Provider hyperlink on the 
navigation bar of any JTAPI Configuration web page. 

If you need to migrate to a new Unified CM (or Unified CM cluster), enter the new 
Unified CM hostname/IP address, user prefix and password. If CRS is able to 
contact the new Unified CM, it will present three options: 

Remove all the JTAPI Information (JTAPI Users, JTAPI Port Groups, JTAPI 
Triggers) from the current Unified CM and create all new JTAPI Information 
in the new Unified CM. 

If you choose this option and any of the JTAPI users or triggers already exist 
on the new Unified CM, the migration process stops and a message displays 
indicating the reason. However, if any of the CTI Ports in a PG already exist 
in the new Unified CM, the migration will proceed, as it will not use the 
existing CTI Port and will try to use the next available CTI Port number.