Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Before creating a team, you must set up supervisors using the User Management 
page.

To access this configuration area, click the Teams hyperlink on the navigation bar 
of any Unified CCX Configuration web page. 

Click the Add a new Team hyperlink on the Teams summary web page. The Team 
Configuration page appear. 

Use the Team Configuration area to add a new team.

The Team configuration area of the Unified CCX Configuration web page 
contains the following hyperlink:

Open Printable Report of this Team Configuration—Click this hyperlink 
to open the report in a new window and send it to a printer.

If you are using Unified CCX with the gateway solution, Unified CCGX, please 
see the Cisco Unified CCGX Deployment Guide. The instructions for configuring 
Unified CCX with that solution differs from what is described in this guide. 
Unified CCGX provides for the integration of the Unified ICME system with 
Unified CCX by way of the Unified CCGX. The Unified CCGX is a Peripheral 
Gateway (PG) which you configure on the Unified ICME software. 

The Cisco CRS system uses the Unified ICME subsystem of the CRS Engine to 
communicate with Unified ICME software to direct calls to other systems such as 
interactive voice response units (VRUs) and ACD systems, as part of the Unified 
ICME solution.

Use the Unified ICME Configuration web pages to add or modify Unified ICME 
configuration parameters and to modify VRU script information.

Choose Subsystems > ICM from the CRS Administration menu bar to access the 
Unified ICME Configuration summary web page.