Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

The Cisco CRS Engine maintains a list of alarm catalogs, each of which contains 
a list of alarms and alarm definitions. Each alarm definition includes the alarm 
name, a description, an explanation, suggested actions, and related information.

Use the Alarm Definitions web page to find information about an alarm message 
name.

To access the Alarm Definitions web page, select Tools > Alarm Definition from 
the CRS Administration menu bar. 

For more information on Alarms and Alarm definitions, please see the 
Cisco Customer Response Solutions Servicing and Troubleshooting Guide.

The CRS system includes software components called plug-ins that you can use 
to enhance the CRS Engine. You can download these plug-ins from the Plug-ins 
web page.

To access the Plug-ins web page, select Tools > Plug-ins from the 
CRS Administration menu bar. 

The Plug-ins web page contains one or more of the following hyperlinks 
(depending on the Cisco CRS package you have purchased):

Cisco CRS Editor—Click this hyperlink to install the client-side 
Cisco CRS Editor. For more information, see the Cisco Customer Response 
Solutions Developer Guide and Cisco Customer Response Solutions Editor 
Step Reference Guide. 

Do not install the CRS editor on the same machine as the Cisco Unity 
Editor. Both editors cannot coexist on the same machine.