Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Chapter A Cisco CRS Licensing Packages
Application Availability by License Package
A-2
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Application Availability by License Package
The table that follows lists the applications available with each license package.
Trigger Availability by License Package
The table that follows lists the triggers available with each license package.
Subsystem Availability by License Package
The table that follows lists the subsystems available with each license package.
Application
Unified IP
IVR
IVR
Unified CCX
Standard
Standard
Unified CCX
Enhanced
Enhanced
Unified CCX
Premium
Premium
Cisco Script Application
X
X
X
X
Busy
X
X
X
X
Ring No Answer
X
X
X
X
Unified ICME Post Routing
X
Unified ICME Translation
Routing
Routing
X
Trigger
Unified IP
IVR
IVR
Unified CCX
Standard
Standard
Unified CCX
Enhanced
Enhanced
Unified CCX
Premium
Premium
JTAPI
X
X
X
X
HTTP
X
X
Subsystem
Unified IP
IVR
IVR
Unified CCX
Standard
Standard
Unified CCX
Enhanced
Enhanced
Unified CCX
Premium
Premium
CMT Subsystem
X
X
X
X
Core RTR Subsystem
X
X
X
X
Database Subsystem
X
X