Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Chapter 1 Introducing Cisco Customer Response Solutions
Running and Managing Cisco CRS
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Configuring Cisco CRS Historical Reporting
When you install the Cisco CRS system, the installation process creates a
database named db_cra. This database contains:
database named db_cra. This database contains:
•
Information for historical reports, including Unified CCX configuration
information, stored procedures, and some call statistics.
information, stored procedures, and some call statistics.
•
The ContactCallDetail table, which is the main table for call statistics.
To conclude the CRS system configuration process, connect to the Cisco CRS
Administration web interface and perform the following Historical Reporting
Configuration tasks:
Administration web interface and perform the following Historical Reporting
Configuration tasks:
1.
Define the maximum number of database connections for report client
sessions.
sessions.
2.
Specify users for historical reports.
3.
Configure the Daily Purge Schedule and specify notification parameters.
Note
For detailed instructions on how to configure the CRS historical reporting
database, see
database, see
Running and Managing Cisco CRS
After your Cisco CRS system is provisioned and configured, you are ready to use
it as your Cisco Unified Communications solution.
it as your Cisco Unified Communications solution.
The day-to-day administration of the CRS system and datastores consist of many
tasks, such as:
tasks, such as:
•
Starting and stopping the CRS Engine and processes.
•
Managing and monitoring the status of CRS servers and components across
the cluster.
the cluster.
•
Managing and monitoring datastores across the cluster.
For details on these and other tasks, see
and