Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Tools—Contains options that allow you to access the following system tools: 
Alarm Definition, Plug-ins, Real-time Reporting, Real-time Snapshot 
Config, Historical Reporting, User Maintenance, and Troubleshooting Tips. 
For a description of all Tools menu options, see 

Help—Provides access to online help for Cisco CRS. For a description of all 
Help menu options, see 

When you choose any menu and submenu option from the CRS Administration 
menu bar, a configuration or administration web page opens. Use this web page 
to continue your configuration or administration task. 

In some cases you will perform your configuration or administration task on this 
one web page. For example, you configure alarm information on the Alarm 
Configuration web page.

In other cases, the web page that first opens when you choose a submenu item 
leads to a series of web pages and areas of web pages. For example, the JTAPI 
Call Control Group Configuration web page contains both a navigation bar with 
hyperlinks that link to other web pages and a configuration area with hyperlinks 
that link to other web pages. 

In some cases, each web page has a unique name. In other cases, configuration 
web pages retain the same title, but new areas appear when you click a hyperlink.

The table below describes the Refresh All button and the Copy, Delete, and 
Refresh icons that are found in several Cisco CRS web pages. 

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Copy

Click the icon to copy the information in that specific row.

When you click the Copy icon, the web page, displays the 
copied configuration so you can make changes, if desired.

Delete

Click the icon to delete the information in that specific row.

Refresh

Click the icon to refresh the information in that specific row. 

Refresh All  Click this button to refresh the information listed on this page.