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Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

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Chapter 3      Provisioning Telephony and Media
Provisioning the Cisco Media Subsystem
3-20
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
The JTAPI Client Update wizard opens.
Step 3
Click Next.
Step 4
Enter the host name or IP address of the Unified CM, the Windows user name for 
the administrator account on the Unified CM server, and the administrator’s 
Windows password for the Unified CM server.
Step 5
Click Next to proceed through the wizard.
A window opens, which lists the versions of JTAPI Client software used by the 
CRS server and Unified CM. 
Step 6
Click Next to install the JTAPI client.
The JTAPI Client is installed. If the JTAPI Client version on the CRS server is a 
later release than the version on Unified CM, the JTAPI Client Update tool first 
uninstalls the existing JTAPI Client from the CRS server and then installs the new 
JTAPI Client.
The Finished Updating JTAPI window opens.
Step 7
Click Exit.
Step 8
Restart the CRS Engine for the update to take effect by doing the following:
a.
Choosing System > Control Center from the CRS Administration menu bar. 
The Control Center status page opens.
b.
Select CRS Engine from the lists and click Restart. 
Provisioning the Cisco Media Subsystem
The Cisco Media subsystem is a subsystem of the CRS Engine. The Cisco Media 
subsystem manages the CMT media resource. CMT channels are required for 
CRS to be able to play or record media.
The Cisco Media subsystem uses dialog groups to organize and share resources 
among applications. A dialog group is a pool of dialog channels in which each 
channel is used to perform dialog interactions with a caller, during which the 
caller responds to automated prompts by pressing buttons on a touch-tone phone.