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Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

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Cisco Unified Contact Center Express Solution Reference Network Design
Chapter 2      Cisco Unified Contact Center Express Solution Architecture for Cisco Unified Communications Manager
  Cisco Unified CCX Software Compatibility
MAC address from the Cisco Unified CM. Either of the two monitoring servers could be used for this 
purpose. If one Monitoring component fails, recording still works, as long as the other server running 
the Monitoring component is still available in the Cisco Unified CCX cluster.
Upgrading to Cisco Unified CCX 8.0
Cisco Unified CCX 8.0 supports software upgrade from previous versions. Refer the Cisco Unified CCX 
Installation Guide from the link below for compatible upgrade versions. If you wish to upgrade to 8.0 
and add high availability, one additional physical server of equal performance as the existing server must 
be added.
The Windows to Linux upgrade tool, which is downloadable from CCO, can be used to upgrade from 
select versions of earlier Unified CCX Windows releases to the Unified CCX 8.0 release.
Cisco Unified CCX Software Compatibility
Cisco Unified CCX software is dependent upon integration with many other software components, 
especially Cisco Unified CM.Make sure to check to ensure the Cisco Unified CCX release you are 
planning is supported with the Cisco Unified CM release for which this deployment is planned. The 
Cisco Unified CCX Software and Hardware Compatibility Guide is available at: