Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
7-12
Cisco Unified Contact Center Express Solution Reference Network Design
Chapter 7 Bandwidth, Security, and QoS Considerations
Serviceability and Security
Figure 7-2
Cisco Unified CCX Accessing Data Stores
Cisco Unified CCX can communicate with these external sources through its subsystems, provided
Network Address Translation (NAT) is not used.
Network Address Translation (NAT) is not used.
Port Utilization for Product Revisions
For a list of the TCP and UCP ports used by Cisco Unified CCX 7.0, including Cisco Unified IP IVR
and Cisco Unified CCX, see the Port Utilization Guide, which is accessible from the following web
page:
and Cisco Unified CCX, see the Port Utilization Guide, which is accessible from the following web
page:
Ping, NAT, PAT, and Reverse DNS Lookups
The following configurations and information are required for the CAD software to work properly.
The Cisco Agent Desktop application uses the TCP Ping command to verify that it can communicate
with the active VoIP servers. This is done even if no agents are configured to use a VoIP Monitor service
for the silent monitoring feature. If Ping is disabled on the machine running a CAD VoIP Monitor
Server, the silent monitoring feature will not work properly.
with the active VoIP servers. This is done even if no agents are configured to use a VoIP Monitor service
for the silent monitoring feature. If Ping is disabled on the machine running a CAD VoIP Monitor
Server, the silent monitoring feature will not work properly.
There are certain CAD modules that rely upon reverse DNS lookups. If this feature is turned off on the
machines running CAD services, there will be a loss of some functionality and errors will be generated
and logged.
machines running CAD services, there will be a loss of some functionality and errors will be generated
and logged.
Network Address Translation (NAT) and Port Address Translation (PAT) are supported between CAD
and the Cisco Unified CCX servers as long as the CAD client applications are behind a VPN. NAT is
supported with IP Phone Agent (IPPA). However, it is required that you use static IP addresses for the
IP Phone Agent phones as well as Static NAT. Dynamic NAT and address overloading are not supported.
PAT is not supported with IPPA. Refer to the Cisco CAD Installation Guide for more detail.
and the Cisco Unified CCX servers as long as the CAD client applications are behind a VPN. NAT is
supported with IP Phone Agent (IPPA). However, it is required that you use static IP addresses for the
IP Phone Agent phones as well as Static NAT. Dynamic NAT and address overloading are not supported.
PAT is not supported with IPPA. Refer to the Cisco CAD Installation Guide for more detail.
184099
SMTP
ODBC
HTTP
Voice VLAN
Data VLAN
Database
IP
M
M
M
M
M
Unified CM Cluster
Web server
Email Server
IP
IP
IP Phones
Desktop PCs
Unified
CCX