Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
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Cisco Customer Response Solutions Installation Guide, Release 6.0(1)
Chapter 11 Patching Cisco CRS
Uninstalling a Patch
Step 22
After you perform the patch procedure on the last server in the Cisco CRS cluster,
and after you reboot that server and log back in, verify that the BARS Restore
Summary page appears and displays Result: Success.
and after you reboot that server and log back in, verify that the BARS Restore
Summary page appears and displays Result: Success.
You have completed installing the patch and you can now exit the BARS.
Uninstalling a Patch
This section describes how to uninstall a Cisco CRS patch.
If the patch involved installing a corresponding service releases for the Cisco
Agent Desktop and the Cisco Supervisor Desktop, you must also uninstall that
service release from each client machine. For instructions, refer to Cisco CAD
Installation Guide.
Agent Desktop and the Cisco Supervisor Desktop, you must also uninstall that
service release from each client machine. For instructions, refer to Cisco CAD
Installation Guide.
Make sure that you perform the tasks described in the
before you start the uninstall procedure.
Procedure
Step 1
From the BARS server, start and log in to the BARS.
Do not access the BARS from any other server.
The BARS Administration main page appears.
Note
If you use Internet Explorer to access the BARS, choose Tools > Internet
Options from the Internet Explorer menu bar, click the Advanced tab,
and make sure that the Warn if changing between secure and not secure
mode check box is unchecked. This way, the restore process will not time
out and fail while waiting for you to respond to a pop-up message.
Options from the Internet Explorer menu bar, click the Advanced tab,
and make sure that the Warn if changing between secure and not secure
mode check box is unchecked. This way, the restore process will not time
out and fail while waiting for you to respond to a pop-up message.
Step 2
In the BARS Administration main page, choose Restore > Restore Wizard.
The BARS Restore Wizard: Step 1 of 4 page appears.