Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide

Before you uninstall Cisco CRS from a server, perform the following procedures:

If you are uninstalling Cisco CRS from a publisher server, select a subscriber 
as the publisher. For instructions, refer to refer to 
Cisco Customer Response Solutions Administration Guide.

If you are uninstalling Cisco CRS from a server on which you installed the 
Recording component, and if you want to save the recordings that occurred 
on that server, back up the recording files. For instructions, For instructions, 
refer to Cisco CAD Service Information IP Contact Center Express Edition, 
Release 6.5, which is available at this URL:

Disable virus scanning and the Cisco Security Agent (CSA) on the server. For 
more information, see the 

.

If you are uninstalling Cisco CRS in a deployment that includes high availability, 
uninstall Cisco CRS from servers in the order that is described in this section.

In a deployment that includes one active and one standby server, uninstall 
Cisco CRS in this order:

Uninstall Cisco CRS from the standby server.

Uninstall Cisco CRS from the active server.

In a deployment that includes two active servers and two standby servers, 
uninstall Cisco CRS in this order:

Uninstall Cisco CRS from the standby server on which the Database 
component is installed.