Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
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Unified IP IVR Overview
Use this guide as a starting point document when implementing a Cisco Unified IP IVR
(Unified IP IVR) before you install or configure your system.
(Unified IP IVR) before you install or configure your system.
The purpose of this guide is to tell you what you need to know before you implement
a Unified IP IVR.
a Unified IP IVR.
Unified Contact Center Express: Premium, Enhanced, and Standard is described in the
Getting Started with the Cisco Unified Contact Center Express guide.
Getting Started with the Cisco Unified Contact Center Express guide.
Effective CRS 6.0 and later, the queuing functionality provided by Cisco Unified
Queue Manager (Unified QM) will continue to be handled by Cisco Unified IP IVR
(Unified IP IVR). This queuing functionality is already available in all Unified IP IVR
releases. Unified QM will no longer be available as part of the Cisco CRS platform.
Queue Manager (Unified QM) will continue to be handled by Cisco Unified IP IVR
(Unified IP IVR). This queuing functionality is already available in all Unified IP IVR
releases. Unified QM will no longer be available as part of the Cisco CRS platform.