Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

When configuring your Unified IP IVR ystem in an Unified CCE environment, you need to be aware of 
the following:

The DNs (Dialed Numbers) of the Route Points, that is, the triggers that you configure in the CRS 
system are used in the Unified ICME system as Translation Route DNIS'. As such, it is critical that 
these DNs match the Translation Route DNIS’ you configure in ICM. If you fail to do this, 
Translation Routing will not work and calls will be dropped.

For example, if your Translation Route DNIS pool has DNIS’ 5000, 5001, 5002, and 5003 in it, then 
you must create four Route Points, each with one of those numbers as the DN of the Route Point. 

So, your configuration might look like this (the names are up to you, but the DNs are mandatory): 

TRRoutePoint1 – DN 5000

TRRoutePoint2 – DN 5001 

TRRoutePoint3 – DN 5002

TRRoutePoint4 – DN 5003

The CTI port group number IDs in CRS must have the same numbers as theperipheral trunk group 
numbers in the Unified ICME system.

It is imperative that the script name referenced in your Unified ICME “Run External Script” node 
matches what is configured in the VRU Script List configuration in the ICM Subsystem on CRS.

In order to eliminate any confusion, it is highly recommended that you name the CRS script exactly 
the same in all places.

Consider the example “BasicQ.aef” script provided with your CRS server. Obviously, this is the 
script name by which CRS will know the script. However, you can refer to this script in a Run 
External Script node in Unified ICME by whatever name you want. The VRU Script List 
configuration in CRS Application Administration application is where you couple the ICM External 
Script name with the CRS script name.