Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
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Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Preface
Purpose
Use this guide as a starting point document when implementing a Cisco Unified IP IVR (Unified IP IVR)
system before you install or configure your system. The purpose of this guide is to tell you what you
need to know before you implement a Unified IP IVR system.
system before you install or configure your system. The purpose of this guide is to tell you what you
need to know before you implement a Unified IP IVR system.
Note
Unified Contact Center Express: Premium, Enhanced, and Standard is described in the Getting Started
with the Cisco Unified Contact Center Express guide.
with the Cisco Unified Contact Center Express guide.
This guide:
•
Describes what you get with the Unified IP IVR.
•
Explains why you would use one product rather than the other.
•
Shows the available system architectural models for each product.
•
Describes the call or contact flow in the product deployments and describes how key system
configuration parameters interact and depend on one another.
configuration parameters interact and depend on one another.
•
Lists the key Unified CM configuration values on which Unified IP IVR depends.
•
Lists the key Unified IP IVR configuration values on which Unified ICME depends for your Unified
CCE system to work properly.
CCE system to work properly.
•
Lists the software you must install and configure and in what order these tasks must be done for
Unified IP IVR to work.
Unified IP IVR to work.
•
Lists the Unified IP IVR configuration tasks.
•
References the documentation where you can find the procedures for installing and configuring the
required software.
required software.
Audience
System installers and administrators or anyone who installs or configures a Unified IP IVR telephony
system.
system.