Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
Chapter 11 Performing the Initial Setup of Cisco Unified CCX
Creating New Cisco Unified CM Users
11-36
Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
OL-xxxxx-xx
Creating New Cisco Unified CM Users
To create new Cisco Unified CM users, follow these steps:
Step 1
Access the Cisco Unified CCX Administration page and log in.
Step 2
In Cisco Unified CM Administrator Setup page, click User Management > End
Users.
Users.
Step 3
In the Find and List Users page, click Add New.
Step 4
Create an end user by specifying the mandatory fields and other required details.
Step 5
Once the end user creation is successful, navigate back to Cisco Unified CCX
Administration and click Refresh.
Administration and click Refresh.
Step 6
When you click Refresh, the new end user you created is listed in the Unified CM
Users list box.
Users list box.
Step 7
In the Unified CM Users list box, select the Cisco Unified CM user that you want
to designate as the Cisco Unified CCX administrator.
to designate as the Cisco Unified CCX administrator.
Step 8
Click the left arrow (<) to move the selected user to the Unified CCX
Administrator list box.
Administrator list box.
Step 9
Click Finish.
Performing the Restore Setup
When you access Cisco Unified CCX Administration for the first time, the system
automatically initiates the initial setup procedure.
automatically initiates the initial setup procedure.
Perform the procedure that is described in this section if you are upgrading from
CRS 4.5(x) to Cisco Unified CCX 7.0(1) or if you are reinstalling Cisco Unified
CCX 7.0(1) after backing up the Cisco Unified CCX data and re-imaging the
server. You perform this procedure one time to restore backed up Cisco Unified
CCX data and provide information about various system parameters.
CRS 4.5(x) to Cisco Unified CCX 7.0(1) or if you are reinstalling Cisco Unified
CCX 7.0(1) after backing up the Cisco Unified CCX data and re-imaging the
server. You perform this procedure one time to restore backed up Cisco Unified
CCX data and provide information about various system parameters.
During this procedure, you are prompted whether you want to perform the Cisco
Unified CM Telephony synchronization. This process reconfigures route points
and CTI ports as they are configured in your Cisco Unified CCX backup and can
take several hours, depending on the number of route points and CTI ports. If you
choose to skip this process as part of this setup procedure, ensure that you perform
Unified CM Telephony synchronization. This process reconfigures route points
and CTI ports as they are configured in your Cisco Unified CCX backup and can
take several hours, depending on the number of route points and CTI ports. If you
choose to skip this process as part of this setup procedure, ensure that you perform