Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
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Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
Chapter 11 Performing the Initial Setup of Cisco Unified CCX
Performing the Initial Setup for a Deployment with Cisco Unified CME
Note
If your CRS system contained MSDE before upgrading, you need to restore
MSDE in your system after upgrade to UCCX 7.0(1). Similarly, if your CRS
system contained SQL before upgrading, restore SQL in your system after
upgrade to UCCX 7.0(1).
MSDE in your system after upgrade to UCCX 7.0(1). Similarly, if your CRS
system contained SQL before upgrading, restore SQL in your system after
upgrade to UCCX 7.0(1).
Performing the Initial Setup for a Deployment with
Cisco Unified CME
Cisco Unified CME
When you access Cisco Unified CCX Administration for the first time, the system
automatically initiates the initial setup procedure.
automatically initiates the initial setup procedure.
If you are deploying Cisco Unified CCX with Cisco Unified CME, perform the
setup procedure that is described in this section. You perform this procedure one
time to provide information about Cisco Unified CME, license files, and other
system parameters.
setup procedure that is described in this section. You perform this procedure one
time to provide information about Cisco Unified CME, license files, and other
system parameters.
Before you begin the setup procedure, review the information in the Obtaining
License Files section in chapter 5.
License Files section in chapter 5.
To perform the initial setup, follow these steps:
Step 1
Access Cisco Unified CCX Administration The Cisco Unified CCX
Administrator Setup page displays. In addition, a pop-up window prompts you to
disable the CSA before you proceed.
Administrator Setup page displays. In addition, a pop-up window prompts you to
disable the CSA before you proceed.
Step 2
Make sure that the CSA is disabled, and click OK in the pop-up window.