Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
C H A P T E R
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Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
12
Repairing Cisco Unified CCX
This chapter provides instructions for performing the Cisco Unified CCX repair
procedure. This procedure reinstalls or repairs missing or corrupted binary files,
shortcuts, and registry entries on a server.
procedure. This procedure reinstalls or repairs missing or corrupted binary files,
shortcuts, and registry entries on a server.
Caution
When you run a repair procedure, you may loose some or all of the Cisco Unified
CCX data that has been generated since the last successful backup.
CCX data that has been generated since the last successful backup.
Performing the Repair Procedure
Step 1
Log into Windows as the Administrator.
Step 2
Insert the Cisco Unified CCX DVD.
If the Cisco Unified Contact Center Express Installation Wizard does not start
automatically, navigate to the root folder on the DVD and click
CiscoUnifiedCCXAutorun.exe.
automatically, navigate to the root folder on the DVD and click
CiscoUnifiedCCXAutorun.exe.
Step 3
Click OK in the pop-up window that prompts:
The Cisco Unified CCX Installer is about to start. Click OK to
continue.
The Cisco Unified CCX Installer performs a series of checks and processes.
After a few moments, the Welcome window is displayed.