Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
Chapter 13 Patching Cisco Unified CCX
Uninstalling a Patch
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Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
OL-xxxxx-xx
Uninstalling a Patch
To uninstall a Cisco Unified CCX patch, perform the following steps. If your
Cisco Unified CCX deployment includes a high availability server, perform these
steps on the active Cisco Unified CCX server and then perform them on the
standby server.
Cisco Unified CCX deployment includes a high availability server, perform these
steps on the active Cisco Unified CCX server and then perform them on the
standby server.
Before you start the uninstallation procedure, ensure that you perform the tasks
described in the Before You Begin section of this chapter.
described in the Before You Begin section of this chapter.
Step 1
On the server from which you are uninstalling the patch, locate and double-click
the patch .exe file.
the patch .exe file.
Step 2
In the Overwrite Protection dialog box, click Yes to All.
The Cisco Unified CCX Patch Installation Wizard starts and a dialog box prompts
you to close any open Internet Explorer windows.
you to close any open Internet Explorer windows.
Step 3
Close any Internet Explorer windows that are open and click OK.
The Welcome to the Installation Wizard window displays, as shown in Figure
10-5.
10-5.