Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
C H A P T E R
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Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
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Installing Cisco Unified CCX
This chapter provides instructions for installing the Cisco Unified CCX software
on a server. You perform the installation procedure in the following cases:
on a server. You perform the installation procedure in the following cases:
•
To install Cisco Unified CCX 7.0(1) for the first time
•
To change the language for the CAD or the CSD
Note
Every time you need to change a Cisco Unified CCX deployment from Cisco
Unified CM to Cisco Unified CME or vice versa, you need to wipe off the entire
Cisco Unified CCX Server including the operating system, and start a fresh
installation.
Unified CM to Cisco Unified CME or vice versa, you need to wipe off the entire
Cisco Unified CCX Server including the operating system, and start a fresh
installation.
•
To reinstall Cisco Unified CCX
Installing the Cisco Unified CCX Software
When you install Cisco Unified CCX, follow these guidelines:
•
If you see a dialog box that contains an error message or that prompts you to
perform additional tasks, follow the on-screen prompts to continue. For more
information and assistance, see Chapter 12, Cisco Unified CCX Installer
Messages and Log Files.
perform additional tasks, follow the on-screen prompts to continue. For more
information and assistance, see Chapter 12, Cisco Unified CCX Installer
Messages and Log Files.
•
To change information that you enter in an installation window before you
complete the installation, click Back until you see the window that you want.
Then make the desired change.
complete the installation, click Back until you see the window that you want.
Then make the desired change.