Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
Chapter 7 Upgrading CRS 4.5(x) to Cisco Unified CCX 7.0(1)
Upgrading the Cisco Unified CCX Software
7-6
Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
Upgrading the Cisco Unified CCX Software
The steps to upgrade Cisco Unified CCX Software are as follows:
Step 1
Install Cisco Unified CCX. Refer Chapter 4 for instructions to Install Cisco
Unified CCX.
Unified CCX.
Step 2
Perform the initial setup procedure. For instructions, refer Chapter 9.
Step 3
Depending on your CRS deployment, you can use the following options:
•
Upgrading from CRS 4.5(x) standalone deployment to Cisco Unified CCX
7.0(1) standalone deployment
7.0(1) standalone deployment
•
Upgrading from CRS 4.5(x) standalone deployment to Cisco Unified CCX
7.0(1) high availability deployment
7.0(1) high availability deployment
Note
The License Validatorj tool is used to verify if you have the correct upgrade
license file. Using the License Validator tool is optional during your uprade from
CRS 4.5(x) to Cisco Unified CCX 7.0(1). For information about the License
Validator tool, refer Chapter 5.
license file. Using the License Validator tool is optional during your uprade from
CRS 4.5(x) to Cisco Unified CCX 7.0(1). For information about the License
Validator tool, refer Chapter 5.