Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide

Chapter 8 Upgrading CRS 5.0(x) to Cisco Unified CCX 7.0(1)

Upgrading CRS 5.0(x) to Cisco Unified CCX 7.0(1)

8-2

Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)

Backup the original ClusterData folder. To do this, copy the ClusterData
folder from the C:\Program Files\wfavvid\ folder and save it on a separate
machine.

Note

•

Download the License Validator tool from :

http://software.cisco.com/download/release.html?mdfid=282126412&softw
areid=282360307&release=7.0%281%29&relind=AVAILABLE&rellifecycl
e=&reltype=latest

to the local disk on your Cisco Unified CCX server. The

executable file (.exe) that gets downloaded is the CUCCX_7.0.1_
License_Validator.exe.

If you are unable to open the link, copy and paste the URL in your web
browser.

Run the 7.0(1) License Validator to verify that you have the correct upgrade
license file. For information about the License Validator tool, refer Chapter
5.

Take a data backup of the CRS 5.0(x) server data using the Backup and
Restore feature.

Upgrading CRS 5.0(x) to Cisco Unified CCX 7.0(1)

Perform the following steps to upgrade CRS 5.0(x) to Cisco Unified CCX 7.0(1):

Step 1

Log into the Windows operating system as the Administrator.

Step 2

Insert the Cisco Unified CCX DVD.

If the Cisco Unified Contact Center Express Installation Wizard does not start
automatically, navigate to the root folder on the DVD and click
CiscoUnifiedCCXAutorun.exe.

Step 3

Click OK in the pop-up window that prompts:

The Cisco Unified CCX Installer is about to start. Click OK to

continue.

The Cisco Unified CCX Installer performs a series of checks and processes. Then,
the Welcome window displays.

Additionally, you will see the following pop-up warning message: