Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
Chapter 8 Upgrading CRS 5.0(x) to Cisco Unified CCX 7.0(1)
Upgrading a HA Deployment from 5.0(x) to 7.0(1)
8-6
Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
Step 7
After the server reboot, you should upload a valid license file. The following
pop-up message will be displayed.
pop-up message will be displayed.
Figure 8-6
License Upload Pop-Up Message
Step 8
Click OK. You will be navigated to the Cisco Unified CCX Administration
application. Open the License Upload page and upload the valid license.
application. Open the License Upload page and upload the valid license.
Note
If you are upgrading a standalone setup of CRS 5.0(x) to UCCX 7.0(0) you are
navigated directly to the Preview Outbound Configuration page. See the section
on Preview Outbound Configuration in Cisco Unified CCX 7.0(1), in this
Chapter.
navigated directly to the Preview Outbound Configuration page. See the section
on Preview Outbound Configuration in Cisco Unified CCX 7.0(1), in this
Chapter.
Step 9
Upload the valid licenses.
Step 10
Start the Cisco Unified CCX Administration application and verify that the
application operates properly.
application operates properly.
Upgrading a HA Deployment from 5.0(x) to 7.0(1)
Perform the following steps before upgrading HA node from 5.0(x) to 7.0(1):
1.
Disable virus scanning and the CSA on the server on which you are
upgrading.
upgrading.
2.
Ensure that the CRS 5.0(x) server on which you are going to upgrade is fully
operational, that is, all the Cisco Unified CCX services are running on the
server.
operational, that is, all the Cisco Unified CCX services are running on the
server.