Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
8-13
Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
Chapter 8 Upgrading CRS 5.0(x) to Cisco Unified CCX 7.0(1)
Preview Outbound Configuration in Cisco Unified CCX 7.0(1)
Preview Outbound Configuration in Cisco Unified
CCX 7.0(1)
CCX 7.0(1)
From Cisco Unified CCX 7.0(1), the Preview Outbound Dialer will be a Premium
licensed feature, that is, you do not need to upload a separate Preview Outbound
license through Cisco Unified CCX Administration to enable the outbound
feature. From Cisco Unified CCX 7.0(1), there is no separate Preview Outbound
license. The only prerequisite to enable the Preview Outbound option is to upload
a valid Premium license.
licensed feature, that is, you do not need to upload a separate Preview Outbound
license through Cisco Unified CCX Administration to enable the outbound
feature. From Cisco Unified CCX 7.0(1), there is no separate Preview Outbound
license. The only prerequisite to enable the Preview Outbound option is to upload
a valid Premium license.
You can configure the number of Preview Outbound seats in the System
Parameters Configuration page in Cisco Unified CCX Administration. To do this,
perform the following steps:
Parameters Configuration page in Cisco Unified CCX Administration. To do this,
perform the following steps:
Step 1
In the License Information page in Cisco Unified CCX Administration, upload
a Premium license (with seat count greater than 0).
a Premium license (with seat count greater than 0).
Figure 8-12
License Information Page
Step 2
Click System > System Parameters, In the System Parameters Configuration
page, specify the number of Preview Outbound seats.
page, specify the number of Preview Outbound seats.